Customer Experience Representative
About the role
Reloc8te is looking for a Customer Experience Representative who can be the trusted first point of contact for our users. You’ll help customers navigate the platform, answer questions, troubleshoot basic issues, explain reports and features, and make sure every interaction feels helpful, personal, and professional. This is a great role for someone who communicates well, learns quickly, stays organized, and genuinely enjoys helping people. Because Reloc8te is growing, you’ll also have the opportunity to provide feedback that directly improves our customer experience, processes, and product.
What you'll need
Strong written and verbal communication skills Friendly, professional, and customer-focused attitude Ability to explain information clearly and simply Comfortable working with technology and learning new platforms Strong attention to detail and follow-through Ability to manage multiple customer conversations and priorities Problem-solving mindset with the ability to work independently Reliable, organized, and comfortable in a fast-moving environment Experience in customer service, support, hospitality, sales, or another customer-facing role
Nice to have
Experience in real estate, relocation, mortgage, property technology, or housing-related services Experience working for a startup or growing company Familiarity with CRM or customer support platforms Experience with live chat, email support, or phone-based customer service Strong understanding of Texas communities or the greater Houston and Montgomery County area Experience collecting customer feedback or helping improve internal processes Basic knowledge of real estate terminology and the home buying process
Benefits & perks
Opportunity to join Reloc8te during an early stage of growth Ability to directly influence the customer experience and future of the platform Flexible and collaborative work environment Growth opportunities as the company expands Exposure to real estate, technology, data, and relocation services Supportive team environment with room to take ownership Training on the Reloc8te platform and services Employee access to new Reloc8te tools, reports, and features Competitive compensation based on experience
Reloc8te is an equal-opportunity employer. We celebrate diversity and are committed to building an inclusive workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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